Return and refund policy

At oukwieei.shop, we are dedicated to providing customers with a smooth and trustworthy shopping experience. If your purchase does not meet your expectations, you may request a return according to the conditions below.

Return Eligibility

Customers may request a return within 30 days after the order delivery date.

To qualify for a return:

• The product must be unused and in its original condition.
• All original packaging, accessories, and included materials must be returned.
• A valid order confirmation or proof of purchase is required.

Products that have been damaged due to misuse, improper handling, unauthorized changes, or missing components may not be accepted.

Return Request Process

Before sending any product back, please contact our customer support team.

Email: info@oukwieei.shop

Please include:

• Order number
• Product name
• Reason for the return
• Photos or additional details if the product arrived damaged, defective, or incorrect

Once your request has been reviewed, we will provide the appropriate return instructions.

Return Inspection

Returned items will be inspected after arrival to confirm they meet the return requirements.

Refunds

Approved refunds are generally processed within 5–10 business days after the inspection has been completed.

Refunds will be issued through the original payment method used for the purchase.

Return Restrictions

Returns that are submitted after the allowed period or do not meet the stated requirements may not be approved.